Dataset

Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management.

University of Southern Queensland
Mr Francis Njoroge Gacenga (Aggregated by)
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Negotiated access: Contact Mr Francis Njoroge Gacenga by email: Francis.Gacenga@usq.edu.au

Contact Information

Francis.Gacenga@usq.edu.au

University of Southern Queensland/ Toowoomba, Qld 4350, Australia

Brief description

The raw data was collected by means of a electronic survey with a link to the questionnaire emailed to 2,085 itSMF Australia members between November 2009 and December 2009. 263 survey responses were returned with 215 considered complete for quantitative and qualitative data analysis. The study unit of analysis is a group, the IT organisation, and the itSMFA members acted as the key source of information on IT Service Management performance measurement practices. The data set used in the referenced publication focused on 203 IT Infrastructure Library user responses – non-IT Infrastructure Library user responses were excluded in this paper.

Notes

SPSS v19 and 1 Excel file.

Available:

Data time period: 11 2009 to 12 2009

151.937829,-27.590386 151.907686,-27.590386 151.907686,-27.620951 151.937829,-27.620951 151.937829,-27.590386

151.9227575,-27.6056685

159.105459,-9.221084 112.921454,-9.221084 112.921454,-54.777218 159.105459,-54.777218 159.105459,-9.221084

136.0134565,-31.999151

Identifiers
  • Local : USQ-DataColl-0012